Wholesaler and Purchasing Information
Wholesaler and Purchasing Information
Return Policies and ADR List
Below are the product replacement and return policies for Alkermes’ U.S. products, ARISTADA® (aripiprazole lauroxil), ARISTADA INITIO® (aripiprazole lauroxil), LYBALVI® (olanzapine and samidorphan) and VIVITROL® (naltrexone for extended-release injectable suspension), as well as a list of our Authorized Distributors of Record.
Wholesale Item Numbers
The links below can be used to view wholesale item numbers for Alkermes’ U.S. products, through our network of Authorized Wholesale Distributors.
Customer Service Contact Information
For customer service-related issues, including status confirmation of a current order or backorder, policies and credits for return goods, or information on a shipment, contact:
Integrated Commercialization Solutions, Inc.
40 International Blvd., Suite 500, Brooks, KY 40109
Toll-Free Phone: (855) 318-4160
Toll-Free Fax: (877) 654-7807
Email: AlkermesCS@icsconnect.com
Hours of Operation: 7:00 am – 6:00 pm CST
For all other inquiries, contact a member of Alkermes’ corporate trade team at: TradeContracts@Alkermes.com.